Status Labs is the leader in online reputation management, and they provide help to anyone who is concerned about negative comments or bad press. The company has offices in Austin, Texas, Los Angeles, San Paulo, Brazil, and London. They are serving customers every day with personal care, and the company has a few tips for people want to take the best possible care of their online reputation. When you follow these steps, you can protect yourself from harm, and you can call Status Labs if anything ever goes wrong.
1. Audit Your Business Name
You should audit your business name by searching fo r your name or your company name to see what Google shows you. You might see mostly positive things or the pages from your website. However, you need to do something about negative things you find online that are either scathing or categorically untrue. You may find bad reviews obviously written by people who have not even patronized your business, and you can ask Status Labs to help remove this commentary or discredit the accusations you see.
2. Tell Your Story In Your Words
You must tell your story or the story of your business in your own words. When people begin to write false or inflammatory things about you, you can show that that is contradictory to what your business’ stated mission is. Plus, you can reiterate a mission that you have already written down. Someone who does not understand their mission or has not recorded it for public viewing is going to be easy to attack online.
3. Be Transparent
You must be transparent about how you do business. When people are buying from a business, they are far more likely to spend extra money just to work with a company that practices accountability and transparency. You must continue a plan for transparency at all times so that you do not leave yourself open to accusations that you do business in a secretive manner. Someone who wants to attack your business or your character will use these things against you.
4. Respond To Criticism Professionally
You cannot respond to criticism with emotion. People who are reading your comments online will assume that you are hot-headed and not capable of providing good customer service. Plus, someone who is baiting you when you are emotional will not stop sending bad comments or writing comments online to anger you. This very same person will copy everything that you write, post it online, and attempt to make you look even worse. You are making it harder to repair your image if something happens.
Online reputation management requires that you take your time to respond, that you write in the professional langue you would use in a proposal, and that you ask that the customer use the same professional tone.
5. Use Alerts From Consumer Rating Site’s
You must get alerts from rating or comment sites so that you know when people are writing comments about your business. You can issue calm and professional responses to each comment that is sent, and you can stay on top of problems that might occur. You do not want people to copy and paste comments without your responses, and you do not want comments to linger for long periods o time because the customer might think that you do not even care about them.
The Status Labs team can help you with any of the issues listed above. It is very simple for you to build and maintain your reputation if you are using the proper services from the proper companies. You can get Status Labs to write content to help with reputation management, and you can ask their staff to give you tips that will help. You should not try to do all your reputation management on your own especially when you know someone is baiting you or consistently writing awful things about you/your business.